Bpo Team Leader

Start your next role as a Bpo Team Leader with Mpis in Sector 18 - Gurgaon, Delhi. 10 candidates will be hired for this role. You can earn up to ₹40,000/month.

Employer’s description

Good In Kra Kpi Attition Srinkage . Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory.

Compensation

Compensation: ₹30,000 – ₹40,000 per month.

Your responsibilities

Your main tasks will be to:

• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system
• You will resolve queries and complaints with patience and accuracy.
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets

Candidate profile

• At least 2 years of relevant experience
• Minimum qualification: 12th Pass
• Good knowledge of Hindi and English, CRM tools, Complaint handling and Verbal communication
• Basic English
• More Than 2 Years Experience Compulsory.
• A polite, calm under pressure attitude

Position details

• Work location: Sector 18 - Gurgaon, Delhi, Delhi
• Job type: Full time
• Vacancies: 10
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: On-site

Interested? Apply now on BetterJobs with your resume — Mpis reviews applications regularly.