Bpo Team Leader Hiring

MPS Consultant is hiring a Bpo Team Leader Hiring in Sector 17 - Gurgaon, Delhi. Salary is up to ₹40,000/month. 5 candidates will be hired for this role.

In the employer’s words

Service Level Agreement (Sla) Adherence: Ensuring The Team Meets The Client'S Targets For Answered Calls/Tickets Within The Required Timeframe.Average Handle Time (Aht) Management: Monitoring And Optimizing How Long Agents Take To Resolve Customer Issues.Occupancy & Schedule Adherence: Ensuring Agents Are Logged In And Handling Interactions. More Than 2 Years Experience Compulsory.

Compensation

The salary for this role is ₹30,000 – ₹40,000 per month.

Day-to-day work

• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails
• You will resolve queries and complaints with patience and accuracy.
• Meet quality, call-handling and satisfaction targets
• You'll identify upsell opportunities where relevant.
• Log every interaction and its outcome in the support system.

Requirements

• 2+ years of experience in a similar role
• 12th Pass or equivalent
• Skills: Hindi and English, Typing speed, Active listening, Complaint handling
• Basic English
• More Than 2 Years Experience Compulsory.

Position details

• Job location: Sector 17 - Gurgaon, Delhi, Delhi
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time
• Work type: Work from office
• Openings: 5
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by MPS Consultant.