Email Support Executive

A new Email Support Executive role is open at MPS Group, Sector 30 - Gurgaon, Delhi. The pay goes up to ₹27,000/month. 20 candidates will be hired for this role.

In the employer’s words

Manage Customer Interactions Via Chat Call Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. More Than 2 Years Experience Compulsory. | Languages : Gujarati, Tamil, Hindi, Marathi, Punjabi, Malayalam, Telugu, Bengali, Kannada, English

Requirements

• At least 2 years of relevant experience
• Minimum qualification: 12th Pass
• Good knowledge of Bengali, English, Gujarati, Hindi, Kannada, Malayalam, Marathi and Punjabi
• Female Only
• Good English
• More Than 2 Years Experience Compulsory.
• Languages: Gujarati, Tamil, Hindi, Marathi, Punjabi, Malayalam, Telugu, Bengali, Kannada, English
• Someone patient and polite

Day-to-day work

In this role, you will:

• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant

Compensation

The salary for this role is ₹20,000 – ₹27,000 per month.

Job details

• Work location: Sector 30 - Gurgaon, Delhi, Delhi
• Job type: Full time
• Vacancies: 20
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: On-site

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