Amazon Customer Support Executive E...

Looking for an Amazon Customer Support Executive E... role in MG Road - Gurgaon, Delhi? Mps is hiring now. Salary is up to ₹27,000/month. No experience? You can still apply. The team is filling 30 vacancies.

Employer’s description

Resolving Customer Issues And Concerns Efficiently, Ensuring High Customer Satisfaction. Maintaining A Deep Understanding Of Our Products, Services And Policies To Address Customer Concerns Effectively. Languages : Malayalam, Gujarati, Tamil, Telugu, Bengali, Kannada, Punjabi, Marathi, Hindi, English

What the job involves

• Identify upsell opportunities where relevant.
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets.
• Resolve queries and complaints with patience and accuracy

Salary and benefits

Salary: ₹18,000 – ₹27,000 per month, based on skills and experience.

Eligibility

• Open to freshers
• 12th Pass or equivalent
• Good knowledge of Bengali, English, Gujarati, Hindi, Kannada, Malayalam, Marathi and Punjabi
• Good English
• Freshers can apply
• Languages: Malayalam, Gujarati, Tamil, Telugu, Bengali, Kannada, Punjabi, Marathi, Hindi, English

Job details

• Work location: MG Road - Gurgaon, Delhi, Delhi
• Job type: Full time
• Work mode: Work from office
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 30
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Mps today.