Freshers Hiring Customer Care Execu...

Start your next role as a Freshers Hiring Customer Care Execu... with Mps in Sector 19 - Gurgaon, Delhi. Salary is up to ₹20,000/month. 25 candidates will be hired for this role. Freshers can apply.

Note from the employer

Build And Maintain Strong Relationships With Clients To Ensure Satisfaction And Retention. Provide Solutions To Client Challenges And Maximize Account Value. Monitor Account Performance And Prepare Regular Progress Reports For Stakeholders.

Day-to-day work

• Follow call scripts and update customers on ticket status
• You will meet quality, call-handling and satisfaction targets.
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant
• You'll handle inbound and outbound customer calls, chats or emails.

Pay and perks

The salary for this role is ₹15,000 – ₹20,000 per month.

What we are looking for

• Ideal for freshers starting their career
• Graduate or equivalent
• Comfortable with Complaint handling, Active listening, Verbal communication, Typing speed
• Basic English
• Freshers can apply
• You are calm under pressure and polite

Job details

• Job location: Sector 19 - Gurgaon, Delhi, Delhi
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 25
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time
• Work mode: Work from office

Ready to start? Upload your resume and apply to Mps today.