Inbound Outbound Bpo Telecollection...

Mps wants to bring on an Inbound Outbound Bpo Telecollection... for its Sector 18 - Gurgaon, Delhi team. There are 30 open positions. Great for first-time job seekers. Salary is up to ₹30,000/month.

Employer’s description

Contact Individuals Or Businesses To Recover Overdue Payments And Resolve Disputes. Negotiate Repayment Terms That Align With Organizational Policies. Maintain Records Of Collections And Prepare Reports For Management. Languages : Malayalam, Gujarati, Tamil, Telugu, Bengali, Kannada, Punjabi, Marathi, Hindi, English

Compensation

Compensation: ₹20,000 – ₹30,000 per month.

Candidate profile

• Freshers are welcome to apply
• 12th Pass or equivalent
• Comfortable with Bengali, English, Gujarati, Hindi, Kannada, Malayalam, Marathi, Punjabi
• Good English
• Freshers can apply
• Languages: Malayalam, Gujarati, Tamil, Telugu, Bengali, Kannada, Punjabi, Marathi, Hindi, English

Key responsibilities

• You will resolve queries and complaints with patience and accuracy.
• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• You will follow call scripts and update customers on ticket status.

Quick facts

• Location: Sector 18 - Gurgaon, Delhi, Delhi
• Employment type: Full time
• Work mode: Work from office
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 30

Click Apply to send your profile to Mps. It takes less than a minute.