Voice & Non-Voice Call Center Agent...

Mps has an opening for a Voice & Non-Voice Call Center Agent... based in Sector 14 - Gurgaon, Delhi. Salary is up to ₹14,000/month. 25 candidates will be hired for this role.

In the employer’s words

Manage Customer Interactions Via Call Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams.

What you get

You will be paid ₹12,000 – ₹14,000 per month.

Candidate profile

• Ideal for freshers starting their career
• Education: 12th Pass
• Skills: Active listening, Typing speed, Hindi and English, CRM tools
• Basic English
• Freshers can apply
• A customer-first, calm under pressure attitude

Key responsibilities

As a Voice & Non-Voice Call Center Agent..., your work will include:

• Meet quality, call-handling and satisfaction targets.
• Handle inbound and outbound customer calls, chats or emails
• You'll escalate complex cases to the right team within the SLA.
• You will resolve queries and complaints with patience and accuracy.
• Identify upsell opportunities where relevant

Position details

• Job location: Sector 14 - Gurgaon, Delhi, Delhi
• Work type: Work from office
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 25

Ready to start? Upload your resume and apply to Mps today.