Zomato Inbound Bpo Customer Care Ex...

Mps wants to bring on a Zomato Inbound Bpo Customer Care Ex... for its Sector 128 - Noida, Delhi team. Salary is up to ₹20,000/month. The team is filling 30 vacancies.

In the employer’s words

Customer Complaints, Provide Appropriate Solutions And Alternatives Within The Time Limits; Follow Up To Ensure Resolution. Keep Records Of Customer Interactions.

What you will do

Here is what a typical day looks like:

• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA
• You'll follow call scripts and update customers on ticket status.
• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system.
• Identify upsell opportunities where relevant

Skills and qualifications

• Ideal for freshers starting their career
• Minimum qualification: Graduate
• Comfortable with Active listening, Complaint handling, CRM tools, Verbal communication
• Basic English
• Freshers can apply
• You are customer-first and calm under pressure

Salary and benefits

You will be paid ₹14,000 – ₹20,000 per month.

Quick facts

• Location: Sector 128 - Noida, Delhi, Delhi
• Openings: 30
• Job type: Full time
• Work type: Work from office
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

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