Client Retention Specialist - Custo...

Join MPS Services as a Client Retention Specialist - Custo... in Sector 30 - Gurgaon, Delhi. Salary is up to ₹27,000/month. There are 25 open positions.

Note from the employer

Provide Best Customer Support. Maintain Relationship With The Client. Providing Information Etc. 1 - 2 Years Experience Compulsory. | Languages : English

Requirements

• 1–2 years of relevant experience
• 12th Pass or equivalent
• Comfortable with English
• Female Only
• Good English
• 1 - 2 Years Experience Compulsory.
• Languages: English
• Someone patient and calm under pressure

Salary and benefits

Compensation: ₹21,000 – ₹27,000 per month.

What the job involves

• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets
• You will log every interaction and its outcome in the support system.
• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails

Quick facts

• Work location: Sector 30 - Gurgaon, Delhi, Delhi
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: On-site
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 25
• Employment type: Full time

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