Telecaller

A new Telecaller role is open at MR Enterprises, Arumbakkam, Chennai. Salary is up to ₹20,000/month. No experience? You can still apply.

In the employer’s words

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Key responsibilities

In this role, you will:

• Follow call scripts and update customers on ticket status
• You'll resolve queries and complaints with patience and accuracy.
• You'll escalate complex cases to the right team within the SLA.
• You will handle inbound and outbound customer calls, chats or emails.
• Identify upsell opportunities where relevant
• You will meet quality, call-handling and satisfaction targets.

Salary

Salary: ₹12,000 – ₹20,000 per month, based on skills and experience.

Candidate profile

• Freshers are welcome to apply
• Tenth Pass or equivalent
• Comfortable with Complaint handling, CRM tools, Hindi and English, Active listening
• Female Only
• No English required
• Freshers can apply
• You are calm under pressure and patient

Quick facts

• Job location: Arumbakkam, Chennai, Tamil Nadu
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Work type: Work from office
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 1

Interested? Apply now on BetterJobs with your resume — MR Enterprises reviews applications regularly.