Chat Support Executive

Mr. Technology is hiring a Chat Support Executive in Karelibaug, Vadodara. 4 candidates will be hired for this role. Freshers can apply. You can earn up to ₹15,000/month.

In the employer’s words

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. Languages : Gujarati, Hindi, English

What you get

The salary for this role is ₹10,000 – ₹15,000 per month.

Requirements

• Open to freshers
• Minimum qualification: Graduate
• Comfortable with English, Gujarati, Hindi
• Good English
• Freshers can apply
• Languages: Gujarati, Hindi, English
• A polite, patient attitude

Your responsibilities

• Resolve queries and complaints with patience and accuracy
• You will escalate complex cases to the right team within the SLA.
• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system
• You'll meet quality, call-handling and satisfaction targets.
• You will follow call scripts and update customers on ticket status.

Quick facts

• Work location: Karelibaug, Vadodara, Gujarat
• Work mode: Office-based
• Employment type: Full time
• Interview timings: 4:30 PM to 6:00 PM | Monday to Saturday
• Openings: 4
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Mr. Technology today.