Operations Team Leader

Looking for an Operations Team Leader role in Vengal Rao Nagar, Hyderabad? Mrv Services is hiring now. Salary is up to ₹27,000/month. 2 candidates will be hired for this role.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory. | Languages : Telugu, Hindi, English

Compensation

Compensation: ₹20,000 – ₹27,000 per month.

Who can apply

• 1–2 years of relevant experience
• Education: Graduate
• Comfortable with English, Hindi, Telugu
• Male Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Languages: Telugu, Hindi, English

Your responsibilities

• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails.
• Identify upsell opportunities where relevant

Position details

• Job location: Vengal Rao Nagar, Hyderabad, Telangana
• Work mode: Office-based
• Working hours: 9:30 AM - 6:30 PM | Monday to Sunday
• Openings: 2
• Job type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

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