Telecaller

Ms Resolution wants to bring on a Telecaller for its Burtolla Street, Kolkata team. There are 10 open positions. Freshers can apply. The pay goes up to ₹25,000/month.

In the employer’s words

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. Languages : English, Hindi, Bengali

Salary and benefits

Salary: ₹10,000 – ₹25,000 per month, based on skills and experience.

What we are looking for

• Open to freshers
• Tenth Pass or equivalent
• Skills: Bengali, English, Hindi
• No English required
• Freshers can apply
• Languages: English, Hindi, Bengali
• You are customer-first and patient

What the job involves

• Log every interaction and its outcome in the support system.
• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant

Job details

• Job location: Burtolla Street, Kolkata, West Bengal
• Work type: Work from office
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 10
• Employment type: Full time

Ready to start? Upload your resume and apply to Ms Resolution today.