Team Leader (Tl)

A new Team Leader (Tl) role is open at MSR Assessment Private Limited, Park Street, Kolkata. 2 candidates will be hired for this role. The pay goes up to ₹30,000/month.

Employer’s description

Prpfessional Tl Who Manages Team Properly Maintain The Decorum Of The Office . 1 - 2 Years Experience Compulsory. | Type : Outbound | Languages : Hindi, English

Skills and qualifications

• 1–2 years of relevant experience
• Minimum qualification: Graduate
• Comfortable with English, Hindi, Outbound
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Outbound
• Languages: Hindi, English
• You are patient and calm under pressure

Roles and responsibilities

Here is what a typical day looks like:

• You will escalate complex cases to the right team within the SLA.
• Follow call scripts and update customers on ticket status
• You'll handle inbound and outbound customer calls, chats or emails.
• Meet quality, call-handling and satisfaction targets

Pay and perks

Compensation: ₹20,000 – ₹30,000 per month.

Job details

• Location: Park Street, Kolkata, West Bengal
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Office-based
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 2
• Job type: Full time

Ready to start? Upload your resume and apply to MSR Assessment Private Limited today.