Telecaller

Multi Sphere Services has an opening for a Telecaller based in L B Nagar, Hyderabad. The team is filling 5 vacancies. The pay goes up to ₹15,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. 1 - 2 Years Experience Compulsory.

Salary

You will be paid ₹13,000 – ₹15,000 per month.

What we are looking for

• 1–2 years of relevant experience
• Minimum qualification: 12th Pass
• Good knowledge of Typing speed, CRM tools, Active listening and Complaint handling
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• You are calm under pressure and patient

Your responsibilities

• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets
• You'll resolve queries and complaints with patience and accuracy.
• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant.

Job details

• Work location: L B Nagar, Hyderabad, Telangana
• Work type: On-site
• Vacancies: 5
• Employment type: Full time
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Multi Sphere Services.