Telecaller

A new Telecaller role is open at mutual Nivea Investment, Sector-32, Chandigarh. The pay goes up to ₹12,000/month.

In the employer’s words

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Requirements

• Ideal for freshers starting their career
• 12th Pass or equivalent
• Good knowledge of Active listening, Complaint handling, Verbal communication and CRM tools
• Basic English
• Freshers can apply
• A calm under pressure, customer-first attitude

Day-to-day work

• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails.
• Meet quality, call-handling and satisfaction targets
• You'll escalate complex cases to the right team within the SLA.
• Follow call scripts and update customers on ticket status

Salary

Compensation: ₹10,000 – ₹12,000 per month.

Position details

• Location: Sector-32, Chandigarh, Chandigarh
• Openings: 1
• Work type: Work from office
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time

Interested? Apply now on BetterJobs with your resume — mutual Nivea Investment reviews applications regularly.