Telecaller

My Mudra is hiring a Telecaller in Erragadda, Hyderabad. You can earn up to ₹12,000/month. There are 10 open positions. No experience? You can still apply.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Eligibility

• No prior experience needed — freshers can apply
• Minimum qualification: 12th Pass
• Skills: Typing speed, CRM tools, Complaint handling, Verbal communication
• Female Only
• No English required
• Freshers can apply
• Someone customer-first and patient

Pay and perks

You will be paid ₹10,000 – ₹12,000 per month.

Day-to-day work

Here is what a typical day looks like:

• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA.
• You'll meet quality, call-handling and satisfaction targets.
• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy

Position details

• Location: Erragadda, Hyderabad, Telangana
• Work type: Work from office
• Job type: Full time
• Openings: 10
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

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