Tele Counsellor

Nandi Ivf wants to bring on a Tele Counsellor for its Ashok Vihar, Delhi team. The team is filling 3 vacancies. You can earn up to ₹34,000/month. Great for first-time job seekers.

Note from the employer

Tele Counsellor - 2-3 Years Experience In Tele-Counselling/Healthcare Calling- Excellent Communication In English & Hindi- Strong Listening & Problem-Solving Skills- Ability To Counsel Patients Politely And Professionally- Basic Computer Knowledge; Crm Experience Preferred. Type : Sales, Outbound, Inbound | Languages : Hindi, English

Compensation

The salary for this role is ₹22,500 – ₹34,000 per month.

What we are looking for

• Freshers are welcome to apply
• 12th Pass or equivalent
• Good knowledge of English, Hindi, Inbound, Outbound and Sales
• Female Only
• Basic English
• Freshers can apply
• Type: Sales, Outbound, Inbound
• Languages: Hindi, English
• Someone polite and customer-first

What you will do

In this role, you will:

• You will escalate complex cases to the right team within the SLA.
• Identify upsell opportunities where relevant.
• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails
• You will log every interaction and its outcome in the support system.
• Meet quality, call-handling and satisfaction targets

Quick facts

• Job location: Ashok Vihar, Delhi, Delhi
• Shift: 9:30 AM - 6:00 PM | Monday to Saturday
• Work mode: Office-based
• Employment type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 3

Interested? Apply now on BetterJobs with your resume — Nandi Ivf reviews applications regularly.