Team Leader (Tl)

Narendar Singh (Riya Associates) has an opening for a Team Leader (Tl) based in IIM Road, Lucknow. 5 candidates will be hired for this role. You can earn up to ₹12,000/month.

Note from the employer

Contact Individuals Or Businesses To Recover Overdue Payments And Resolve Disputes. Negotiate Repayment Terms That Align With Organizational Policies. Maintain Records Of Collections And Prepare Reports For Management. More Than 2 Years Experience Compulsory. | Languages : Hindi, English

Eligibility

• 2+ years of experience in a similar role
• Education: 12th Pass
• Good knowledge of English and Hindi
• Basic English
• More Than 2 Years Experience Compulsory.
• Languages: Hindi, English
• You are patient and calm under pressure

Pay and perks

Compensation: ₹8,000 – ₹12,000 per month.

Day-to-day work

In this role, you will:

• You'll identify upsell opportunities where relevant.
• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status
• You will escalate complex cases to the right team within the SLA.
• Meet quality, call-handling and satisfaction targets

Position details

• Location: IIM Road, Lucknow, Uttar Pradesh
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time
• Vacancies: 5
• Work mode: Work from office
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

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