Operations Supervisor

Narwal National Security Services is hiring an Operations Supervisor in Panipat. Great for first-time job seekers. You can earn up to ₹15,000/month.

Note from the employer

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity.

What the job involves

Your main tasks will be to:

• You will handle inbound and outbound customer calls, chats or emails.
• Log every interaction and its outcome in the support system.
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy
• You'll meet quality, call-handling and satisfaction targets.
• Identify upsell opportunities where relevant

Who can apply

• Ideal for freshers starting their career
• 12th Pass or equivalent
• Good knowledge of Hindi and English, CRM tools, Active listening and Complaint handling
• Male Only
• Basic English
• Freshers can apply
• You are polite and customer-first

Salary

Compensation: ₹15,000 per month.

Job at a glance

• Job location: Panipat, Haryana
• Work mode: Office-based
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 1

Interested? Apply now on BetterJobs with your resume — Narwal National Security Services reviews applications regularly.