Customer Service Coordinator

Nav Products has an opening for a Customer Service Coordinator based in Makarpura, Vadodara. You can earn up to ₹15,000/month.

Employer’s description

Key Responsibilities:Handle Customer Calls And Service Requests Coordinate With Service Technicians And Customers Maintain Records Of Service Calls And Customer Details Perform Basic Administrative Tasks And Documentation Prepare And Maintain Data In Microsoft Excel. Advanced Excel, Basic Excel, Advanced Excel, Basic Excel

Day-to-day work

• Meet quality, call-handling and satisfaction targets
• You'll log every interaction and its outcome in the support system.
• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status

Salary

Salary: ₹10,000 – ₹15,000 per month, based on skills and experience.

Requirements

• No prior experience needed — freshers can apply
• Minimum qualification: Tenth Pass
• Comfortable with Advanced Excel, Basic Excel
• Female Only
• Basic English
• Freshers can apply
• Advanced Excel, Basic Excel, Advanced Excel, Basic Excel
• You are polite and customer-first

Quick facts

• Job location: Makarpura, Vadodara, Gujarat
• Work mode: On-site
• Openings: 1
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time

Interested? Apply now on BetterJobs with your resume — Nav Products reviews applications regularly.