Customer Relationship Executive (Cr...

Nawalgaria Fashions Calcutta wants to bring on a Customer Relationship Executive (Cr... for its Topsia Road South, Kolkata team. 4 candidates will be hired for this role. You can earn up to ₹15,000/month.

Note from the employer

Build And Maintain Strong Relationships With Clients To Ensure Satisfaction And Retention. Provide Solutions To Client Challenges And Maximize Account Value. Monitor Account Performance And Prepare Regular Progress Reports For Stakeholders. Good Communication Skills With Clear Voice Quality. More Than 2 Years Experience Compulsory. | Type : Sales, International | Languages : Hindi, English

Requirements

• 2+ years of experience in a similar role
• Minimum qualification: Tenth Pass
• Comfortable with English, Hindi, International, Sales
• Good English
• More Than 2 Years Experience Compulsory.
• Type: Sales, International
• Languages: Hindi, English
• You are patient and customer-first

Day-to-day work

In this role, you will:

• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA

Pay and perks

Salary: ₹10,000 – ₹15,000 per month, based on skills and experience.

Position details

• Job location: Topsia Road South, Kolkata, West Bengal
• Employment type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 4
• Work type: Work from office
• Working hours: 10 AM - 8 PM | Monday to Saturday

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