Telecaller

Looking for a Telecaller role in Kalpana Square, Bhubaneswar? Nayak Engineering is hiring now. Salary is up to ₹10,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. 1 - 2 Years Experience Compulsory.

What you get

You will be paid ₹7,000 – ₹10,000 per month.

What the job involves

• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system
• You will follow call scripts and update customers on ticket status.
• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant

Eligibility

• 1 to 2 years of experience in a similar role
• 12th Pass or equivalent
• Good knowledge of Hindi and English, Verbal communication, CRM tools and Typing speed
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Someone customer-first and polite

Quick facts

• Location: Kalpana Square, Bhubaneswar, Odisha
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 1
• Work mode: On-site
• Job type: Full time

If this job suits you, apply now — shortlisted candidates will be contacted by Nayak Engineering.