Telecalling Team Leader

Start your next role as a Telecalling Team Leader with Nbs Charity World in Kumananchavadi, Chennai. You can earn up to ₹30,000/month. There are 3 open positions.

Note from the employer

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory. | Languages : Tamil

Candidate profile

• 2+ years of experience in a similar role
• Education: 12th Pass
• Good knowledge of Tamil
• Female Only
• Basic English
• More Than 2 Years Experience Compulsory.
• Languages: Tamil
• Someone patient and calm under pressure

Compensation

You will be paid ₹20,000 – ₹30,000 per month.

Key responsibilities

• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA

Job details

• Work location: Kumananchavadi, Chennai, Tamil Nadu
• Work type: On-site
• Openings: 3
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Nbs Charity World today.