Senior Telecaller

Ncr Industries has an opening for a Senior Telecaller based in Ghukna - Ghaziabad, Delhi. There are 2 open positions. The pay goes up to ₹20,000/month.

In the employer’s words

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory. | Type : Sales | Languages : Hindi, English

Your responsibilities

• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status
• You will handle inbound and outbound customer calls, chats or emails.
• Log every interaction and its outcome in the support system

Requirements

• At least 2 years of relevant experience
• Minimum qualification: Graduate
• Good knowledge of English, Hindi and Sales
• Female Only
• Good English
• More Than 2 Years Experience Compulsory.
• Type: Sales
• Languages: Hindi, English
• Someone calm under pressure and customer-first

Salary

Salary: ₹12,000 – ₹20,000 per month, based on skills and experience.

Job at a glance

• Location: Ghukna - Ghaziabad, Delhi, Delhi
• Work type: On-site
• Interview: 11:00 AM - 5:00 PM | Monday to Saturday
• Vacancies: 2
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time

Interested? Apply now on BetterJobs with your resume — Ncr Industries reviews applications regularly.