Telecaller

A new Telecaller role is open at Neelachakra Builders, Nayapalli, Bhubaneswar. You can earn up to ₹17,000/month.

In the employer’s words

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. More Than 2 Years Experience Compulsory.

Salary

You will be paid ₹12,000 – ₹17,000 per month.

What we are looking for

• 2+ years of experience in a similar role
• 12th Pass or equivalent
• Skills: Hindi and English, Verbal communication, CRM tools, Complaint handling
• Female Only
• Basic English
• More Than 2 Years Experience Compulsory.
• A patient, calm under pressure attitude

What you will do

In this role, you will:

• Resolve queries and complaints with patience and accuracy.
• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA

Job details

• Work location: Nayapalli, Bhubaneswar, Odisha
• Vacancies: 1
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: Work from office
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time

Interested? Apply now on BetterJobs with your resume — Neelachakra Builders reviews applications regularly.