Process Coordinator

Looking for a Process Coordinator role in New Industrial Township - Faridabad, Delhi? Neelam Neelam (Manav Management Group) is hiring now. Salary is up to ₹30,000/month.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory.

Your responsibilities

Your main tasks will be to:

• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy
• You will escalate complex cases to the right team within the SLA.
• Meet quality, call-handling and satisfaction targets.
• Identify upsell opportunities where relevant

Requirements

• 1 to 2 years of experience in a similar role
• Minimum qualification: 12th Pass
• Good knowledge of Verbal communication, CRM tools, Active listening and Complaint handling
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• A calm under pressure, patient attitude

What you get

You will be paid ₹20,000 – ₹30,000 per month.

Job at a glance

• Job location: New Industrial Township - Faridabad, Delhi, Delhi
• Job type: Full time
• Work mode: On-site
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 1
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Neelam Neelam (Manav Management Group) reviews applications regularly.