Telecaller

A new Telecaller role is open at Neelmani Enterprises, Pratap Nagar, Jaipur. The team is filling 5 vacancies. You can earn up to ₹20,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Roles and responsibilities

Your main tasks will be to:

• Escalate complex cases to the right team within the SLA
• You will meet quality, call-handling and satisfaction targets.
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails

Compensation

The salary for this role is ₹15,000 – ₹20,000 per month.

Requirements

• Open to freshers
• 12th Pass or equivalent
• Skills: Hindi and English, CRM tools, Complaint handling, Typing speed
• Basic English
• Freshers can apply

Job at a glance

• Location: Pratap Nagar, Jaipur, Rajasthan
• Vacancies: 5
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: Work from office
• Employment type: Full time
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday

Apply today and take the next step in your career with Neelmani Enterprises.