Customer Service Coordinator

Start your next role as a Customer Service Coordinator with Neo Bright Express Transport Pvt Ltd in Anisabad, Patna. You can earn up to ₹22,000/month.

In the employer’s words

Oversee The Transportation And Delivery Of Goods While Ensuring Cost-Efficiency. Coordinate With Carriers, Warehouses, And Clients To Maintain Smooth Supply Chain Flow. Monitor Inventory Levels And Resolve Shipment Issues. More Than 2 Years Experience Compulsory. | Skills Needed : Computer, Email | Basic Excel

Requirements

• 2+ years of experience in a similar role
• Education: 12th Pass
• Skills: Basic Excel, Computer, Email
• Female Only
• Basic English
• More Than 2 Years Experience Compulsory.
• Skills Needed: Computer, Email
• Basic Excel
• A calm under pressure, customer-first attitude

Key responsibilities

As a Customer Service Coordinator, your work will include:

• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails
• You will follow call scripts and update customers on ticket status.
• Identify upsell opportunities where relevant.
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets

Salary

Salary: ₹17,000 – ₹22,000 per month, based on skills and experience.

Position details

• Location: Anisabad, Patna, Bihar
• Working hours: 10:30 AM - 7:00 PM | Monday to Saturday
• Openings: 1
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: Office-based
• Employment type: Full time

Apply today and take the next step in your career with Neo Bright Express Transport Pvt Ltd.