Associate Bpo Executive

New Life Assurance wants to bring on an Associate Bpo Executive for its NDA Road, Pune team. Freshers can apply. The pay goes up to ₹13,000/month. 15 candidates will be hired for this role.

Note from the employer

A Business Process Outsourcing (Bpo) Associate Handles Customer Service, Technical Support, Sales, Or Back-Office Data Tasks For Client Companies Via Phone, Email, Or Chat. Primary Duties Involve Resolving Client Inquiries, Entering Data Accurately, And Meeting Performance Metrics Like Speed And Customer Satisfaction. Type : Outbound | Languages : Marathi, Hindi, English

Candidate profile

• Open to freshers
• Minimum qualification: Tenth Pass
• Skills: English, Hindi, Marathi, Outbound
• Basic English
• Freshers can apply
• Type: Outbound
• Languages: Marathi, Hindi, English
• Someone customer-first and calm under pressure

What you will do

• Identify upsell opportunities where relevant
• You will resolve queries and complaints with patience and accuracy.
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets.
• You'll log every interaction and its outcome in the support system.
• Handle inbound and outbound customer calls, chats or emails

Pay and perks

You will be paid ₹11,000 – ₹13,000 per month.

Quick facts

• Work location: NDA Road, Pune, Maharashtra
• Work type: Office-based
• Job type: Full time
• Openings: 15
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — New Life Assurance reviews applications regularly.