Ecommerce Account Manager

Start your next role as an Ecommerce Account Manager with New Sethi Garments in Laxmi Nagar, Delhi. The pay goes up to ₹35,000/month. 2 candidates will be hired for this role.

Employer’s description

Build And Maintain Strong Relationships With Clients To Ensure Satisfaction And Retention. Provide Solutions To Client Challenges And Maximize Account Value. Monitor Account Performance And Prepare Regular Progress Reports For Stakeholders. 1 - 2 Years Experience Compulsory. | Basic Excel

What we are looking for

• 1–2 years of relevant experience
• Education: 12th Pass
• Comfortable with Basic Excel
• Male Only
• Good English
• 1 - 2 Years Experience Compulsory.
• Basic Excel
• Someone patient and calm under pressure

Day-to-day work

Here is what a typical day looks like:

• You will follow call scripts and update customers on ticket status.
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant

What you get

Salary: ₹20,000 – ₹35,000 per month, based on skills and experience.

Job at a glance

• Job location: Laxmi Nagar, Delhi, Delhi
• Working hours: 11:00 AM - 9:30 PM | Monday to Saturday
• Employment type: Full time
• Vacancies: 2
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: Office-based

Click Apply to send your profile to New Sethi Garments. It takes less than a minute.