Bpo Executive

New Vision India wants to bring on a Bpo Executive for its Jagatpura, Jaipur team. The pay goes up to ₹20,000/month. The team is filling 20 vacancies.

Note from the employer

Respond To Customer Queries Through Chat. Provide Information About Products, Orders, Prices, And Services. Handle Order Tracking, Cancellation, Return, Refund, And Replacement Requests. Resolve Customer Complaints Professionally .Coordinate With Internal Teams For Unresolved Issues. Maintain Proper Customer Records And Update Crm. Follow Company. 1 - 2 Years Experience Compulsory. | Type : Outbound, International, Inbound | Languages : English

Compensation

The salary for this role is ₹18,000 – ₹20,000 per month.

Roles and responsibilities

In this role, you will:

• You'll resolve queries and complaints with patience and accuracy.
• Log every interaction and its outcome in the support system
• You will meet quality, call-handling and satisfaction targets.
• Escalate complex cases to the right team within the SLA
• You will handle inbound and outbound customer calls, chats or emails.
• Follow call scripts and update customers on ticket status

Requirements

• 1–2 years of relevant experience
• Minimum qualification: 12th Pass
• Comfortable with English, Inbound, International, Outbound
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Outbound, International, Inbound
• Languages: English
• A patient, calm under pressure attitude

Position details

• Location: Jagatpura, Jaipur, Rajasthan
• Job type: Full time
• Working hours: 10:00 AM - 7:00 PM | Monday to Saturday
• Work type: Work from office
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 20

Apply today and take the next step in your career with New Vision India.