Tele Counsellor

Join New Wave as a Tele Counsellor in Ameerpet, Hyderabad. There are 5 open positions. The pay goes up to ₹20,000/month.

Salary

Compensation: ₹13,000 – ₹20,000 per month.

Key responsibilities

Here is what a typical day looks like:

• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets.
• Resolve queries and complaints with patience and accuracy
• You'll handle inbound and outbound customer calls, chats or emails.
• You will log every interaction and its outcome in the support system.

Requirements

• Ideal for freshers starting their career
• Education: 12th Pass
• Skills: Complaint handling, Typing speed, Active listening, Verbal communication
• Female Only
• Basic English
• Freshers can apply
• You are calm under pressure and customer-first

Position details

• Job location: Ameerpet, Hyderabad, Telangana
• Work type: On-site
• Openings: 5
• Interview: 11:00 am - 4:00pm | Monday to Saturday
• Working hours: 09:30 am - 6:30pm | Monday to Saturday
• Employment type: Full time

If this job suits you, apply now — shortlisted candidates will be contacted by New Wave.