Customer Care Executive (Smre)

Nexa has an opening for a Customer Care Executive (Smre) based in Andheri East, Mumbai. Salary is up to ₹20,000/month.

In the employer’s words

Call Customers After Their Interaction/Service To Collect Feedback.Ask Customers About Their Experience And Satisfaction Level.Record Feedback Accurately In The System.Identify Complaints, Concerns, Or Service Issues And Escalate Them To The Concerned Team.Maintain Proper Call Records And Daily Reports.Follow Up With Customers When Required.A. 1 - 2 Years Experience Compulsory. | Languages : Marathi, Hindi, English

What we are looking for

• 1 to 2 years of experience in a similar role
• Education: Graduate
• Good knowledge of English, Hindi and Marathi
• Basic English
• 1 - 2 Years Experience Compulsory.
• Languages: Marathi, Hindi, English
• Someone calm under pressure and patient

Compensation

Compensation: ₹18,000 – ₹20,000 per month.

Key responsibilities

• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system

Job details

• Location: Andheri East, Mumbai, Maharashtra
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 1
• Work mode: On-site
• Employment type: Full time

Ready to start? Upload your resume and apply to Nexa today.