Telecaller

Looking for a Telecaller role in Ernakulam, Kochi? Nextgen It Solutions is hiring now. The pay goes up to ₹20,000/month.

Note from the employer

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. More Than 2 Years Experience Compulsory.

Salary and benefits

Compensation: ₹15,000 – ₹20,000 per month.

Eligibility

• At least 2 years of relevant experience
• 12th Pass or equivalent
• Comfortable with CRM tools, Hindi and English, Complaint handling, Verbal communication
• Female Only
• Good English
• More Than 2 Years Experience Compulsory.
• Someone patient and calm under pressure

Your responsibilities

• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets

Job at a glance

• Job location: Ernakulam, Kochi, Kerala
• Job type: Full time
• Vacancies: 1
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: Office-based

Click Apply to send your profile to Nextgen It Solutions. It takes less than a minute.