Supervisor

NGM Pvt Ltd is hiring a Supervisor in Tijara, Alwar. Salary is up to ₹15,000/month.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity.

What the job involves

• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status.
• Handle inbound and outbound customer calls, chats or emails.
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA
• You'll identify upsell opportunities where relevant.

Skills and qualifications

• Freshers are welcome to apply
• Education: 12th Pass
• Comfortable with Complaint handling, Hindi and English, CRM tools, Active listening
• Male Only
• Basic English
• Freshers can apply

Pay and perks

Salary: ₹10,000 – ₹15,000 per month, based on skills and experience.

Job at a glance

• Job location: Tijara, Alwar, Rajasthan
• Vacancies: 1
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: Office-based
• Employment type: Full time

If this job suits you, apply now — shortlisted candidates will be contacted by NGM Pvt Ltd.