Field Officer / Supervisior

Nips Services Private Limited wants to bring on a Field Officer / Supervisior for its Greater Noida, Delhi team. Salary is up to ₹25,000/month.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory.

What you will do

• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system
• You will resolve queries and complaints with patience and accuracy.
• You'll follow call scripts and update customers on ticket status.
• Identify upsell opportunities where relevant

What you get

You will be paid ₹20,000 – ₹25,000 per month.

Eligibility

• At least 2 years of relevant experience
• Minimum qualification: 12th Pass
• Comfortable with Typing speed, Complaint handling, CRM tools, Active listening
• Male Only
• Basic English
• More Than 2 Years Experience Compulsory.
• A customer-first, polite attitude

Job at a glance

• Location: Greater Noida, Delhi, Delhi
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 1
• Work type: Office-based
• Job type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Nips Services Private Limited today.