Telecaller

Nirvana Infrabuild is looking for a Telecaller to join its team in Kondapur, Hyderabad. You can earn up to ₹25,000/month.

Note from the employer

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. 1 - 2 Years Experience Compulsory.

Compensation

You will be paid ₹22,000 – ₹25,000 per month.

Your responsibilities

As a Telecaller, your work will include:

• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status

Requirements

• 1 to 2 years of experience in a similar role
• Education: 12th Pass
• Comfortable with Active listening, Typing speed, Complaint handling, Verbal communication
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.

Position details

• Work location: Kondapur, Hyderabad, Telangana
• Work mode: Office-based
• Employment type: Full time
• Openings: 1
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday

Apply today and take the next step in your career with Nirvana Infrabuild.