Telecaller

Nithya Sri Engineering has an opening for a Telecaller based in Gajuwaka, Visakhapatnam. No experience? You can still apply. You can earn up to ₹11,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

What you will do

• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA
• You'll follow call scripts and update customers on ticket status.
• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails

Compensation

You will be paid ₹8,000 – ₹11,000 per month.

Requirements

• Ideal for freshers starting their career
• Minimum qualification: 12th Pass
• Comfortable with Verbal communication, Active listening, Typing speed, Complaint handling
• Basic English
• Freshers can apply
• Someone customer-first and patient

Job details

• Work location: Gajuwaka, Visakhapatnam, Andhra Pradesh
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 1
• Employment type: Full time
• Work mode: Work from office

Ready to start? Upload your resume and apply to Nithya Sri Engineering today.