Telecaller

Nitya Niketan Girls Hostel wants to bring on a Telecaller for its Kothrud, Pune team. You can earn up to ₹16,000/month.

In the employer’s words

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. 1 - 2 Years Experience Compulsory.

What we are looking for

• 1 to 2 years of experience in a similar role
• 12th Pass or equivalent
• Comfortable with Complaint handling, Hindi and English, Verbal communication, CRM tools
• Male Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• You are customer-first and patient

Salary and benefits

The salary for this role is ₹15,000 – ₹16,000 per month.

What you will do

As a Telecaller, your work will include:

• You will resolve queries and complaints with patience and accuracy.
• Escalate complex cases to the right team within the SLA
• You'll identify upsell opportunities where relevant.
• You'll meet quality, call-handling and satisfaction targets.
• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status

Quick facts

• Location: Kothrud, Pune, Maharashtra
• Vacancies: 1
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: On-site

Interested? Apply now on BetterJobs with your resume — Nitya Niketan Girls Hostel reviews applications regularly.