Telecaller

Nitya Tours and Travels is hiring a Telecaller in Muradnagar - Ghaziabad, Delhi. You can earn up to ₹12,000/month. Freshers can apply.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Eligibility

• Freshers are welcome to apply
• 12th Pass or equivalent
• Skills: Typing speed, Hindi and English, Verbal communication, CRM tools
• Basic English
• Freshers can apply
• A calm under pressure, polite attitude

Compensation

Compensation: ₹10,000 – ₹12,000 per month.

What the job involves

• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• You'll identify upsell opportunities where relevant.
• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system

Quick facts

• Work location: Muradnagar - Ghaziabad, Delhi, Delhi
• Work mode: Work from office
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 1
• Job type: Full time

Apply today and take the next step in your career with Nitya Tours and Travels.