Telecaller

Nivas Insurence Service wants to bring on a Telecaller for its Gunadala, Vijayawada team. Salary is up to ₹14,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Requirements

• Open to freshers
• Minimum qualification: 12th Pass
• Good knowledge of Verbal communication, Complaint handling, Typing speed and CRM tools
• Basic English
• Freshers can apply
• A polite, patient attitude

Salary and benefits

You will be paid ₹10,000 – ₹14,000 per month.

What the job involves

In this role, you will:

• You will identify upsell opportunities where relevant.
• You will log every interaction and its outcome in the support system.
• You'll follow call scripts and update customers on ticket status.
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA

Position details

• Job location: Gunadala, Vijayawada, Andhra Pradesh
• Openings: 1
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: Work from office
• Employment type: Full time
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Nivas Insurence Service.