Tech Support Executive

Niveshartha Pvt Ltd has an opening for a Tech Support Executive based in HSR Layout Sector 6, Bengaluru. You can earn up to ₹25,000/month.

In the employer’s words

Build And Maintain Strong Relationships With Clients To Ensure Satisfaction And Retention. Provide Solutions To Client Challenges And Maximize Account Value. Monitor Account Performance And Prepare Regular Progress Reports For Stakeholders. 1 - 2 Years Experience Compulsory. | Languages : English, Hindi

Pay and perks

Compensation: ₹20,000 – ₹25,000 per month.

Eligibility

• 1–2 years of relevant experience
• Education: Graduate
• Good knowledge of English and Hindi
• Basic English
• 1 - 2 Years Experience Compulsory.
• Languages: English, Hindi
• A calm under pressure, polite attitude

Your responsibilities

Here is what a typical day looks like:

• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA.
• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system

Position details

• Location: HSR Layout Sector 6, Bengaluru, Karnataka
• Employment type: Full time
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: On-site
• Openings: 1

Interested? Apply now on BetterJobs with your resume — Niveshartha Pvt Ltd reviews applications regularly.