Team Leader

Niveshify Insurance Marketing Llp is looking for a Team Leader to join its team in Kaushambi - Ghaziabad, Delhi. Salary is up to ₹28,000/month.

Note from the employer

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory.

Pay and perks

You will be paid ₹15,000 – ₹28,000 per month.

Roles and responsibilities

Here is what a typical day looks like:

• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• You'll follow call scripts and update customers on ticket status.
• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets

Eligibility

• 1–2 years of relevant experience
• Minimum qualification: 12th Pass
• Skills: Hindi and English, Active listening, Typing speed, Verbal communication
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• A polite, calm under pressure attitude

Job at a glance

• Location: Kaushambi - Ghaziabad, Delhi, Delhi
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time
• Openings: 1
• Work mode: On-site
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Niveshify Insurance Marketing Llp today.