Telecaller

Join NJ Soft Tech as a Telecaller in Omkar Nagar, Nagpur. You can earn up to ₹20,000/month.

Note from the employer

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. 1 - 2 Years Experience Compulsory.

Salary and benefits

You will be paid ₹15,000 – ₹20,000 per month.

What you will do

In this role, you will:

• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails
• You will follow call scripts and update customers on ticket status.

Eligibility

• 1–2 years of relevant experience
• Minimum qualification: 12th Pass
• Comfortable with Complaint handling, Typing speed, CRM tools, Verbal communication
• Basic English
• 1 - 2 Years Experience Compulsory.
• You are calm under pressure and customer-first

Job details

• Work location: Omkar Nagar, Nagpur, Maharashtra
• Openings: 1
• Job type: Full time
• Work type: Work from office
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — NJ Soft Tech reviews applications regularly.