Tele Caller

Nks Super Speciality Hospital has an opening for a Tele Caller based in Gulabi Bagh, Delhi. The pay goes up to ₹20,000/month. There are 6 open positions.

Employer’s description

Make Outbound Calls To Patients And Potential Customers. Handle Inquiries And Provide Accurate Information About Hospital Services. Schedule Appointments And Follow Up With Patients. Maintain Call Records And Update Data In The System. Coordinate With Departments For Patient Support And Service-Related Queries. 1 - 2 Years Experience Compulsory.

Salary

The salary for this role is ₹15,000 – ₹20,000 per month.

Eligibility

• 1–2 years of relevant experience
• Education: 12th Pass
• Good knowledge of Typing speed, Complaint handling, Active listening and Verbal communication
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• You are polite and patient

Your responsibilities

In this role, you will:

• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy

Job details

• Job location: Gulabi Bagh, Delhi, Delhi
• Vacancies: 6
• Job type: Full time
• Working hours: 9:00 AM - 7:00 PM | Monday to Saturday
• Interview: Walkin Interviews Between Timings 2:00 PM - 5:00 PM | Monday to Saturday
• Work mode: On-site

Ready to start? Upload your resume and apply to Nks Super Speciality Hospital today.