Academic Counselor/Telecaller

Join Norwich Institute Of Management Studies as an Academic Counselor/Telecaller in Kaloor, Kochi. No experience? You can still apply. You can earn up to ₹18,000/month. There are 2 open positions.

Note from the employer

Make Outbound Calls To Promote And Sell Products Or Services. Address Customer Queries, Negotiate Deals, And Meet Sales Targets. Maintain Detailed Call Records And Follow Up With Leads Effectively. Languages : Malayalam, English

Salary and benefits

Compensation: ₹12,000 – ₹18,000 per month.

Eligibility

• Ideal for freshers starting their career
• Minimum qualification: 12th Pass
• Comfortable with English, Malayalam
• Female Only
• Basic English
• Freshers can apply
• Languages: Malayalam, English
• You are patient and calm under pressure

What the job involves

• You'll log every interaction and its outcome in the support system.
• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets

Job details

• Job location: Kaloor, Kochi, Kerala
• Vacancies: 2
• Work type: Work from office
• Employment type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Working hours: 9:30 AM - 5:30 PM | Monday to Saturday

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