Academic Counselor/Telecaller

A new Academic Counselor/Telecaller role is open at Norwich Institute Of Management Studies, West Fort, Thrissur. Great for first-time job seekers. The team is filling 5 vacancies. Salary is up to ₹20,000/month.

Employer’s description

Make Outbound Calls To Promote And Sell Products Or Services. Address Customer Queries, Negotiate Deals, And Meet Sales Targets. Maintain Detailed Call Records And Follow Up With Leads Effectively. Languages : Malayalam, English

Skills and qualifications

• Open to freshers
• 12th Pass or equivalent
• Good knowledge of English and Malayalam
• Female Only
• Basic English
• Freshers can apply
• Languages: Malayalam, English
• You are customer-first and calm under pressure

Compensation

You will be paid ₹12,000 – ₹20,000 per month.

Roles and responsibilities

In this role, you will:

• Log every interaction and its outcome in the support system.
• Meet quality, call-handling and satisfaction targets
• You'll escalate complex cases to the right team within the SLA.
• Handle inbound and outbound customer calls, chats or emails

Position details

• Location: West Fort, Thrissur, Kerala
• Vacancies: 5
• Job type: Full time
• Work mode: Work from office
• Timings: 9:30 AM - 5:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Norwich Institute Of Management Studies reviews applications regularly.