Telecaller

A new Telecaller role is open at Norwich Institute Of Management Studies Private Limited, West Fort, Thrissur. Freshers can apply. You can earn up to ₹15,000/month.

Note from the employer

You Are Also Responsible For Solving Questions In Regard To The Product Or Service Provided By The Company. In Addition To This, You Should Collect Desired Information From The Clients And Maintain Healthy Relations With Them. Languages : Tamil, Malayalam, English

Your responsibilities

In this role, you will:

• Escalate complex cases to the right team within the SLA.
• Log every interaction and its outcome in the support system.
• Meet quality, call-handling and satisfaction targets
• You will follow call scripts and update customers on ticket status.
• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails

Requirements

• Open to freshers
• Education: 12th Pass
• Skills: English, Malayalam, Tamil
• Female Only
• Basic English
• Freshers can apply
• Languages: Tamil, Malayalam, English
• Someone polite and calm under pressure

Pay and perks

Compensation: ₹12,000 – ₹15,000 per month.

Job details

• Job location: West Fort, Thrissur, Kerala
• Employment type: Full time
• Work mode: Work from office
• Vacancies: 1
• Working hours: 9:30 AM - 5:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Norwich Institute Of Management Studies Private Limited reviews applications regularly.