Senior Customer Services Executive-...

Looking for a Senior Customer Services Executive-... role in Perungalathur, Chennai? Novac Technology Solutions Private Limited is hiring now. Great for first-time job seekers. There are 30 open positions. You can earn up to ₹20,000/month.

In the employer’s words

Job Description: Handling Calls/ Queries / Requests Pertaining To Product And Service For Inbound / Out Bound Calls Effectively. Complaint Management. Solving Customer Grievances. Applying Process / Product Knowledge In Replying To Customers An Immediate Joiners Are Preferred. Type : Outbound | Marketing | Languages : Kannada

Eligibility

• Ideal for freshers starting their career
• Minimum qualification: 12th Pass
• Comfortable with Kannada, Marketing, Outbound
• No English required
• Freshers can apply
• Type: Outbound
• Marketing
• Languages: Kannada
• You are customer-first and calm under pressure

Salary and benefits

You will be paid ₹15,000 – ₹20,000 per month.

What you will do

In this role, you will:

• Escalate complex cases to the right team within the SLA.
• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy
• You will follow call scripts and update customers on ticket status.
• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails

Quick facts

• Work location: Perungalathur, Chennai, Tamil Nadu
• Openings: 30
• Employment type: Full time
• Work mode: Work from office
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Novac Technology Solutions Private Limited today.